Privacy Policy

Sunrise Transcription (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our clients’ data. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, email address, phone number, and billing details provided when you contact us or use our services.

b. Audio/Video Files

  • Transcription materials (audio, video, or other files) shared by the client for processing.

c. Usage Data

  • Information about how you interact with our website, including IP addresses, browser types, and pages visited.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide accurate and timely transcription services.

  • To communicate with clients regarding service updates, billing, and inquiries.

  • To improve our website and customer experience.

  • To comply with legal obligations or enforce our terms of service.

3. Data Security

We take data security seriously and implement industry-standard measures to protect your information, including:

  • Encryption of sensitive data during transmission and storage.

  • Restricted access to data, limited to authorized personnel only.

  • Regular security audits and system updates to prevent unauthorized access.

Despite these measures, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell or rent your personal information to third parties. Information may be shared in the following limited circumstances:

  • With trusted service providers who assist in delivering our services, under strict confidentiality agreements.

  • To comply with legal obligations, such as responding to court orders or regulatory requirements.

5. Client Confidentiality

We understand the importance of confidentiality in medical transcription services. All transcription materials and related information will:

  • Be handled with the utmost confidentiality.

  • Be used solely for the purpose of providing transcription services.

  • Not be disclosed to any third party without prior written consent from the client, except where required by law.

6. Retention of Data

We retain personal information and transcription files only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the data is no longer needed, it will be securely deleted.

7. Your Rights

As a client, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to any inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal data, subject to legal obligations.

  • Withdrawal of Consent: Withdraw your consent for data processing at any time.

To exercise your rights, please contact us using the details provided below.

8. Cookies

Our website may use cookies to enhance user experience. Cookies are small files stored on your device that help us analyze website traffic and customize your experience. You can disable cookies through your browser settings; however, some website features may not function properly as a result.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

By using our website and services, you consent to the terms of this Privacy Policy.