Return, Refund, and Cancellation Policy

At Sunrise Transcription, we aim to provide high-quality medical transcription services and ensure customer satisfaction. This policy outlines the terms for refunds, returns, and cancellations for our services. By using our services, you agree to this policy.

1. Refund Policy

Our services are eligible for refunds under the following conditions:

a. Eligibility for Refunds:

  • If the delivered transcription does not meet the agreed quality standards.

  • If there are significant errors in the transcript due to the Company’s negligence.

  • If the service cannot be completed due to technical issues on our end.

b. Conditions to Qualify for a Refund:

  • The request must be submitted within 7 days of receiving the transcription.

  • Clear evidence of the error or issue must be provided.

  • Refunds are not applicable for poor-quality audio or video provided by the client.

c. How to Initiate a Refund:

  • Send an email to info@sunrisetranscription.com with the subject "Refund Request."

  • Include your order details, the issue encountered, and supporting documentation if applicable.

d. Timeline for Refunds:

  • Once approved, refunds will be processed within 7-10 business days and will be credited back to the original payment method.

2. Cancellation Policy

You can cancel your order under the following terms:

a. Cancellation Conditions:

  • Cancellations are allowed only if the request is made before transcription work begins.

  • If work has already commenced, a partial fee will be charged based on the percentage of work completed.

b. How to Initiate a Cancellation:

c. Timeline for Cancellations:

  • Cancellations will be processed within 2-3 business days of receiving the request.

  • Any applicable refund will follow the refund timeline mentioned above.

3. Non-Refundable Services

The following are non-refundable:

  • Completed transcription files that meet the agreed-upon quality standards.

  • Orders canceled after the work is fully completed and delivered.

  • Services impacted by poor-quality source material provided by the client.

4. Contact Information

For questions or to initiate a return, refund, or cancellation, please contact us:

By using our services, you agree to the terms outlined in this Return, Refund, and Cancellation Policy.